IInfoFlow's high-impact project expertise delivers industry-leading data management and security solutions, with in-country support, customised to deliver on your enterprise's needs.
Beyond the integration and configuration of next-generation solutions, InfoFlow’s professional services will partner with you to support the development of your data management roadmap and optimise your data management programme through ongoing managed services and technical support.
Benefit from our high impact, value-added services such as health checks for the duration of your contract, on-site support, upgrade services and day-to-day operational monitoring.
We strongly believe in empowering our customers to take ownership of their data management initiatives and ensure that skills transfer is part of all services offered by us.
Fast-track your next-generation data strategy. InfoFlow's high impact engagements for customers across Africa deliver a full range of professional services, based on our proven implementation methodology, to help you maximise the value of your technology investments.
InfoFlow has all the resources your organisation needs — including the tools and accelerators, the industry's leading data management-specific methodology, and the most experienced team — to successfully guide your data management projects from strategy to completion. We deliver the project 'right first time' and leave behind a reusable platform that makes each subsequent project easier.
As a managed services provider, InfoFlow will ensure that your data management environment is proactively managed for optimal efficiency and productivity.
We cover everything from the day-to-day operations to upgrades/patches and can also include development services as part of the offering, ensuring that you have access to our skilled resource pool in the most cost- effective way.
InfoFlow is committed to providing high-quality, timely customer service and technical support. Our local support centre in Johannesburg offers a variety of flexible support options including communication via email, telephone or online. In addition, our 'follow the sun' model for high priority cases, gives our customers across the continent access to support engineers 24/7.
With a clearly defined a set of processes and procedures that ensure a consistent and efficient approach to problem isolation and resolution, our support desk resources include a sophisticated, centralised call logging and tracking system that provides visibility into case resolution progress at all times with automatic escalations based on severity and priority of the issue.